Refund policy

We have a 3-days return policy, which means you have 3 days after receiving your item to request a return. All our products are returnable and cancellable. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or cancelling an order, you can contact us at sales@eleganthush.com or call on +91 99716 50746.

If your return is accepted, our shipping partner will come to pickup the product within 3-5 days of request acceptance. 


You can always contact us for any return question at sales@eleganthush.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eleganthush.com

 

At Elegant Hush, your satisfaction is our priority. Every product is carefully inspected before dispatch to ensure you receive the best quality. If for any reason you're not completely satisfied, we're here to help.

7-Day Easy Returns

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unwashed, and unworn.
  • Have all original tags and packaging intact.
  • Be free from stains, perfumes, makeup marks, alterations, or damage.
  • Be accompanied by your order confirmation or proof of purchase.

Returns that do not meet these conditions may not be accepted.

Easy Size Exchange

Need a different size?

We offer easy size exchanges for eligible products, subject to stock availability.

Simply contact our customer support within 7 days of delivery, and we'll guide you through the exchange process.

If your preferred size is unavailable, you may choose another product of the same value or receive a refund, where applicable.

Damaged, Defective or Wrong Product

If you receive:

  • A damaged item
  • A defective item
  • A wrong product

Please contact us within 48 hours of delivery.

Email us at sales@eleganthush.com along with:

  • Your Order Number
  • Photos of the product
  • Photos of the packaging

Once verified, we'll arrange a free replacement or refund at no additional cost.

How to Request a Return

To initiate a return or exchange, contact us:

📧 Email: sales@eleganthush.com

📞 Phone/WhatsApp:+91 99716 50746

Please include:

  • Order Number
  • Reason for return
  • Photos if the item is damaged or incorrect

Our support team will review your request within 1–2 business days.

Reverse Pickup

After your return request is approved, we'll arrange a reverse pickup through our courier partner wherever the service is available.

If reverse pickup isn't available in your location, we'll ask you to send the parcel to our return address. Our support team will guide you through the process.

Refund Policy

Once your returned item reaches us, it will undergo a quality inspection.

If approved, refunds will be processed as follows:

Prepaid Orders

Refunds for prepaid orders will be credited to the original payment method within 5–7 business days after approval.

Depending on your bank or payment provider, it may take an additional few days for the amount to appear in your account.

Cash on Delivery (COD) Orders

Since COD orders are paid in cash, refunds cannot be credited in cash.

Refunds for COD orders will be processed via bank transfer or UPI after receiving your bank account or UPI details.

Refunds are generally completed within 5–7 business days after the return has been approved.

Order Cancellation

Orders can be cancelled before they are dispatched.

If your order has already been shipped, it cannot be cancelled. However, you may request a return after delivery according to this policy.

Non-Returnable Items

The following items are not eligible for return unless they are received damaged or incorrect:

  • Used, washed, altered, or damaged products
  • Products without original tags or packaging

Refund Processing Time

After your return is approved:

  • Inspection: 1–2 business days
  • Refund Processing: 5–7 business days
  • Bank Processing (if applicable): 2–5 additional business days

Need Assistance?

We're always happy to help.

Email: sales@eleganthush.com

Phone/WhatsApp: +91 99716 50746

Business Hours

7 Days Open

12:00 AM – 10:00 PM (IST)

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